Category Archives: Marketing

New Surface ads herald a Microsoft strategy shift: function over style

Do you remember when Microsoft tried to make the Surface cool? First there were the ads with dancing 20-somethings, who were dressed like they worked at the hippest ad agency in Manhattan and had haircuts to match. Then there were the adorable dancing schoolgirls.

But that was sooo Q3 2013. The new ads, just launched last week, have taken a 180-degree turn. One features a chubby teacher who wears a button-down sweater-vest and a beard worthy of the Red Sox. He says, “I like chalk and erasers.” (Really, chalk and erasers? Has anyone ever said that in real life?) The other features a paramedic who is dressed as … a paramedic. Don’t get me wrong, it’s a great look, but it emphasizes function over style.

And that’s precisely the point. Microsoft can’t compete with Apple for the cool factor. Instead, the company is trying to show that the Surface can be used for both work and play. “I needed a new laptop for my premed classes, something that runs office and has a keyboard,” the paramedic says. “But I wanted a tablet for me, for stuff like Twitter and Xbox. … so I can manage my crazy life, and also have a life.”

Microsoft’s new strategy just might work. The iPad fills certain consumer needs – or, as we say at Innosight, consumers “hire” the iPad to fill particular “jobs.” Some of those jobs are emotional rather than functional: Make me feel like I’m on the cutting edge. Demonstrate that I’m one of the cool kids. But Microsoft finally realized that no one was going to buy the Surface to look or feel cool. Consumers might, however, buy it to get work done.

Check out the ads below, and tell me what you think.

Dancing 20-somethings

Dancing schoolgirls




Our local Whole Foods is facing competition…

…from other Whole Foods locations. Another outlet recently opened in Somerville, just a 15 minute drive away. That means Somerville residents who might have previously driven to my neighborhood now have an option closer to home. So my local Whole Foods is fighting back:

Whole Foods

“The only Whole Foods Market in the area with more than 700 varieties of beer and wine.”

This was one of a series of signs that specifically touted Whole Foods River Street, rather than the company as a whole. I found this interesting – I’ve never noticed a chain outlet blatantly touting its own offerings over others nearby. However, it must happen often. Managers probably have to walk a fine line, subtly promoting their own location without undermining the company’s brand.

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